Privacy Policy

Privacy Policy — Dog Boarding Business (UK)

Last updated: Jan 2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect personal information when you use our dog boarding services and/or our website. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By providing your information, you acknowledge you have read and understood this Privacy Policy.

2. Who We Are

Business Name: Barkington Lodge

Address: Tibberton GL19 3AB

Email: charlotte@thefitnessteam.co.uk

Phone: 07811148284

We act as the “data controller,” meaning we decide how your personal data is used.

3. What Personal Data We Collect

We may collect and process the following:

3.1 Customer Information

• Full name
• Address
• Phone number(s)
• Email address
• Emergency contact details
• Billing information (if applicable)

3.2 Dog Information

• Dog’s name
• Breed
• Age
• Veterinary details
• Vaccination status
• Medical/behavioural notes
• Dietary needs

3.3 Website and Digital Information (If applicable)

• IP address
• Cookie data
• Browser/device information

We only collect data that is necessary for providing our services.

4. How We Use Your Information

We use the information we collect to:

• Provide dog boarding and related services
• Contact you about bookings or emergencies
• Respond to enquiries
• Maintain safety and welfare of animals
• Manage payments and invoicing
• Comply with legal or regulatory requirements
• Improve our services

We do not sell or share your data for marketing to third parties.

5. Legal Basis for Processing

We process personal data under the following legal bases:

• Contract: to provide the services you request
• Legal obligation: to comply with UK laws/regulations
• Legitimate interests: to run and improve our business
• Consent: if you opt in to marketing communications

6. Sharing Your Information

We may share data with third parties only when necessary, including:

• Veterinarians (in emergencies impacting animal welfare)
• Payment processors
• Professional advisers (e.g., accountants)
• Legal or regulatory authorities if required

We do not share data with advertisers or unrelated third parties.

7. Data Retention

We keep your personal data only as long as necessary to:

• Deliver services
• Resolve disputes
• Meet legal obligations (e.g., accounting records)

Data is typically retained for 6 years for legal compliance unless a shorter retention period is justified.

8. Children’s Information

Our services are not directed at individuals under 18 except as part of family/household dealings. We do not knowingly collect data from minors without consent.

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent (if processing is based on consent)

To exercise these rights, contact us using the details in Section 2.

10. Cookies (If website uses them)

A cookie notice should describe:

• What cookies you use
• Why you use them (e.g., analytics, functionality)
• How users can opt out

If you need, I can generate a cookie policy separately.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.

However, no data transmission over the internet can be guaranteed 100% secure.

12. International Transfers

We do not routinely transfer data outside the UK. If we do, we ensure proper safeguards are in place as required by UK GDPR.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Any updates will be posted with a revised “Last updated” date.

14. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

15. Contact

If you have any questions about this policy or how we use your data, contact us at:

Email: charlotte@thefitnessteam.co.uk

Phone: 07811148284